One of India’s pioneering private sector banks, known for its aggressive growth in retail lending, faced a significant challenge as its portfolio of Non-Performing Assets (NPAs) continued to grow. The bank sought a reliable recovery partner capable of reducing NPAs through timely enforcement, early possession of secured assets, and efficient disposal of those assets.
Our senior representatives engaged with the bank’s leadership in a series of detailed discussions to understand the nature, volume, and geographical spread of its stressed asset portfolio. It was observed that the accounts were dispersed across all 30 districts of Rajasthan, making centralized recovery efforts difficult and resource-intensive.
Recognizing that early intervention significantly improves recovery prospects, we proposed that cases be entrusted to us immediately after the issuance of the Demand Notice under Section 13(2) of the SARFAESI Act. This proactive approach enabled field-level engagement well before enforcement proceedings reached an advanced stage.
To execute this large-scale assignment, we deployed 18 dedicated recovery teams. Each team comprised an experienced advocate, two trained field executives from our organization, and two to three officials from the bank. Teams were provided with company vehicles, while additional taxi services were arranged wherever required to ensure uninterrupted field operations.
Every team carried a comprehensive pre-possession kit containing property measurement tools, copies of title documents for boundary verification, statutory notices, cameras for photographic documentation, and other essential materials required for accurate property identification and legal compliance.
Our field visits extended far beyond routine property verification. Teams conducted detailed interactions with borrowers and their families to understand the underlying issues, verify occupancy, and establish effective communication. During these visits, additional contact details of family members, relatives, and close associates were also obtained, enabling structured follow-up. These personal interactions created a strong sense of social and moral responsibility among borrowers, encouraging many to regularize their accounts voluntarily before enforcement became necessary.
As the bank was relatively new to organized large-scale recovery operations, this initiative was conceived as a pilot project. Despite the challenging timelines and ambitious expectation of achieving nearly a 40% resolution and rollback rate, our disciplined execution, professional coordination, and dedicated field teams delivered results that exceeded the expectations of the bank’s senior management.
The success of the project established early intervention as one of the bank’s most effective tools for controlling its NPA portfolio. Encouraged by the measurable outcomes, the bank has continued to entrust us with fresh assignments on a month-on-month basis. Today, we remain a trusted recovery partner, consistently achieving the performance benchmarks set by the bank while contributing to the effective management of its stressed assets.
This engagement stands as a testament to our ability to combine legal expertise, disciplined field execution, strategic borrower engagement, and operational excellence to deliver sustainable recovery outcomes for financial institutions.